FAQs
MS CHIKAN ARTS - Frequently Asked Questions (FAQs)
Ordering & Payment
Q: How do I order? A: Simply browse our collection, select your desired Chikan art pieces or garments, add them to your cart, and proceed to checkout. You can enter your shipping and payment details to complete your order.
Q: What payment methods do you accept? A: We accept multiple payment options including UPI, Net Banking, Debit Card, Credit Card, Wallets, and Cash on Delivery (COD).
Q: I have a discount code, how can I use it? A: You can use your discount code at the payment page during checkout. Simply enter the code in the coupon box to apply the discount.
Shipping & Delivery
Q: What is your dispatch and delivery duration? A: Our standard delivery duration is 6 to 10 working days.
Q: What are the shipping charges in India? A: For prepaid orders, shipping is free. For COD orders, there is a shipping charge of ₹99/-.
Q: How can I track my order? A: You can track your order on our Order Tracking page by logging into your account. You'll also receive email notifications with tracking information.
Q: Do you deliver all over India? A: Yes, we offer nationwide shipping across India.
Modifications & Returns
Q: How can I modify or cancel my order? A: If you need to modify or cancel your order, please contact our customer support team at mschikanart1@gmail.com.
Q: What is your return and exchange policy? A: We offer a hassle-free return and exchange policy within 7 days of purchase. Please visit our Exchange and Return page on our website for detailed information.
Q: When is the refund initiated? A: Refunds are initiated within 1-2 working days after your return request is processed.
Products & Care
Q: What products does MS CHIKAN ARTS specialize in? A: We specialize in handcrafted garments that showcase the delicate art of Chikankari embroidery. Our collection includes a wide variety of traditional and contemporary clothing with intricate embroidery.
Q: How do I take care of garments? A: We recommend gentle hand-wash and dry in shade, and avoid direct ironing on embellishments.
Q: How to select size? A: We offer a wide range of sizes. Our Size Chart can be found on every product page to help you find the perfect fit.
Contact Information
Q: How can I contact your customer support? A: You can reach our customer support team by email at mschikanart1@gmail.com.
Q: Where is MS CHIKAN ARTS located? A: You can visit our location at: Shop No. 7&8, Basement, Sana market, Parche Wali Gali, Johri Mohalla, Chowk, Lucknow.